The second-hand marketplace Members Share Anger About Sizing Updates
Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.
The popular resale platform has updated its measurement guidelines for women's and children's clothes but did not contact all users about the change.
Online Platforms Reaction
Many shoppers and sellers are posting online stating that platform listings now display a modified sizing category compared to what was initially listed due to the recalibration.
The platform stated the new system was more in line with other platforms.
They have suggested members to review their products and manually change the size when needed, which has left users frustrated.
Size Classification Modifications
Earlier, the sizes had both one number and one letter, such as S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range for example S/UK 8-10.
In some cases, the sizing has been recategorised - such as a large size used to be a 12 but now shows as UK 16-18.
Member Stories
Frankie Bridger, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, based in Glasgow, explained products she uploaded with size 14 tags were displaying on the service as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she stated.
Necessary Adjustments
Charlotte Lunn, based in Derby, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential after experiencing income reduction," she stated.
Service Background
The platform boasts over 100 million users, including 18 million in the UK.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This isn't the first time that an unexpected update on the platform has faced criticism: previously, the service retracted a modification concerning shipment methods after backlash from users.
